Our Story
About LilyPool
LilyPool Hotels & Resorts- our prestigious heritage shapes our bright future
The LilyPool Hotels name is proudly borne by a growing collection of distinguished properties. As Indian hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite Indian flair. We believe life should be lived with style.
Each year, an increasing number of guests come to appreciate these qualities, as LilyPool Hotels adds new, exciting destinations in Jaipur, Kumbhalgarh, Udaipur, Silvassa, Manali, Chandigarh Agra and many other important locations of India. While this growth reflects the strength and success of the Lily Pool brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.
We believe that our prestigious, Indian heritage puts LilyPool Hotels in a unique position to satisfy the expectations of the stylish and discerning guests. It’s not just to simply provide a hotel bed and a meal, at LilyPool Hotel’s all about bringing a story to life.
Our employees have been a part of creating history around India. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. we create for them, and created incredible memories for guests on a ‘once-in-a-lifetime’ journey.
We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it’s something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it’s as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At LilyPool Hotels, we are each personally responsible for creating rich and meaningful experiences for our guests.
Our Leadership Team
Ramesh Sapru (CMD)
CEO & Managing Partner, LilyPool Hotels & Resorts Responsible for the Company’s overall performance and leadership. Ramesh Sapru oversees all aspects of LilyPool Hotels & Resorts, including corporate strategy, capital formation, human resources, investor relations and the firm’s overall investment and property management. Ramesh Sapru is committed to further fueling LilyPool Hotels & Resorts’s best-in-class status by continuously leading associate development, compensation and wellness programs. Ramesh Sapru takes pride in some of the highest corporate and field level associate satisfaction and retention rates in the industry, a testament to LilyPool Hotels & Resorts’s success.
Education and Affiliations Graduated from Oberoi School of Hotel Management (1974-77)
Sanjay Batarka (Director - Operations & Acquisition)
Sanjay, an IHM graduate, has 3 decades of diversified hospitality management expertise, been associated with leading global hotel groups. His experience encompasses all aspects of the hotel operations, project development, business development and brand management.
Sanjay has established himself as a trusted ‘turnaround expert’; he enjoys the challenge of converting loss into profit. Having worked with different groups in hospitality, his immense knowledge is supported by very sound implementation capabilities in operations management, and project & site management. He is proficient in strategic planning, resource planning, and conceptualization of unique food & beverage concepts, Budgeting and Control, Sales and Marketing strategy, Human Resource Management with specialized Training methodology and Relationship Management.
Contact No.: +91-9314877128
Md. Shafi (Promoter)
A frequent traveler who has travelled to two third countries of the world from Garment Export background holds the recognition in construction of Hotels & Projects. A keen observer and an enthusiastic listener have spread his business to number of countries worldwide. He will be responsible for taking up of new projects under the Lilypool Brand.
Educated from Rajasthan University, an 1970 Alumini, oversees the operations from its head office at Jaipur.
Our Vision
The ideology of our vision is to continue to apply and set the highest standards of service quality and in that way justify and uphold the reputation that we have among the guests, partners, competitors and the wider community. We use and constantly introduce environmentally friendly technologies and processes in order to remain in balance with nature and also meet the needs of contemporary society. Tradition is a testament to our success but in the future we also want to embrace the changes that modern time brings and become more attractive in the market and more interesting to our guests and partners.
Our Mission
The mission of the LILY POOL HOTELS & RESORTS is to put hospitality services on the highest level in order to satisfy the demands and expectations of guests. Our aim is to make the LILY POOL HOTELS & RESORTS a place for encounters, business success, pleasant meetings and gala ceremonies.
Our Values
Our values are critical to our success. They are the strong foundation of LILYPOOL HOTELS & RESORTS, define who we are, and set us apart from our competitors. They underline our vision of the future.
These values include:
- Performance excellence. We act like responsible owners, always seeking to meet or exceed expectations.
- Teamwork. We act as a team, committed to each other, and bound by trust and loyalty.
- Integrity. We treat one another, and all our stakeholders with dignity and respect. Honesty, ethical behavior, and integrity are fundamental characteristics of our business conduct.
Strategy
Our strategy is based on:
Partnership with guests
Guest satisfaction is the most important thing for us and we try with our quality of services to exceed their expectations. Our goal is to make every guest feel like at home and that for this reason he chooses LILYPOOL HOTELS & RESORTS again for his accommodation facility. We provide services at the highest level that will meet the needs and expectations of guests and will recognize their requirements through open communication, satisfaction monitoring and analysis of compliments and complaints.
Employees
Accepting new knowledge and technologies is a condition for progress including quality training and education. Because of that our strategy is based on the education and training of all employees and constant communication between all departments of the hotel. We support teamwork, personal responsibility and initiative of each employee.
Relations with suppliers
Purchase as one of the most important departments in the hotel requires a choice of reliable suppliers that allows us to provide the guest, who is the end-user of services, with highest quality and more adequate accommodation in the LILYPOOL HOTELS & RESORTS. We will base our relationship with suppliers on mutual interests and on the development of good partnerships.
Satisfaction of interesting parties
LILYPOOL HOTELS & RESORTS will improve the volume and structure of hospitality services, thereby satisfying the whishes and expectations of all parties: guests, business partners, travel agencies, NGO, government and sports institutions, employees, owners and suppliers. The guest who returns, the employee who progresses, the capital that is growing!
